The training centre, adjacent to Castle Rock Brewery, has been operating successfully since January 2015. The project, headed up by Castle Rock’s Sarah Halpin, has two major functions: Ensure our own pub staff have an excellent training and induction programme upon joining the company (as well as training those who are already part of Castle Rock) but also offer a variety of BII (British Institute of Innkeeping) approved licensed trade-specific courses externally.
Since launching the project, all new starters at Castle Rock undergo a comprehensive training induction which includes elements like the perfect pour and customer service skills, as well as a brewery tour. Heading up the project, Sarah Halpin says: “Since launching the training centre, we have boosted the quality and knowledge of our own staff, which of course translates to great service and peace of mind to the customer”. The external training courses have also been a great success so far. “We have boosted the employability and skillsets of over 200 people, and we’ve even recruited some of these for our own pubs”.
The BII NITA (National Innovation in Training Awards), sponsored by Sky, were launched this year and reward those who have demonstrated training excellence and innovation in the licensed retail sector. Other finalists in the category Best Managed Company for Training include: Beds & Bars Group, Yummy Pub Company, Anglian Country Inns and Fayre Inns. David Rey, managing director of Sky Business said: “Sky is delighted to support the NITAs and the important work that these awards recognise. Investing in the staff of the future with the right training processes and procedures is vital for the health of the licensed trade and it’s fantastic to be able to reward those outstanding individuals and companies that are working tirelessly to achieve this.”
The BII’s CEO Mike Clist added: “In this first year of re-launching the NITAs it’s been encouraging to see so many entries from some great people and companies. All the finalists have shown some great skills and programmes and there are some exciting innovations out there. We look forward to celebrating with all the finalists and winners on 21st November at the Café de Paris. We are a people business and investing in effective training is at the heart of all good operations.”
For more information about the Castle Rock training centre, please contact Sarah Halpin at firstname.lastname@example.org. For more information about the awards, please visit https://www.bii.org/events-awards/national-innovation-in-training-awards-nitas