CV-19 Pub Info and Safety

It’s wonderful to be able to open our doors to everyone again and we’re looking forward to seeing some new and familiar faces.

Of course, things are a little different post-lockdown and our priority is keep our customers and colleagues safe. To do this, we’re providing a contactless ordering system, operating a strict cleaning regime and a ‘Fit to Work’ scheme among many other things. We’re also encouraging customers to pre-book where possible.

Every change we have made is with you in mind. We believe visiting the pub should be a respite, so we want to make sure we re-open smoothly and safely.

We’ll be updating this page as things evolve, so please continue to check back for any updates. In the meantime, please be patient with our colleagues and bear with us while we put all of this into practice for the first time. We cannot stress enough how important it us to us that we get this right – and that may mean taking our time and proceeding carefully and with care.

Please scroll down for general information and some more pub-specific FAQs.

The September 23rd update

A reminder of the new procedures (most of which are now law), which apply from Thursday 24th September 2020.

1. You (and your party) will be greeted and asked to check in using the NHS QR code. If you cannot access this, your group lead will be asked to register their name, entry time and party size. We will be displaying signage.
2. Last orders will be called at 21:30 and all customers must be off-site by 10pm.
3. You will be required to wear a face mask/covering when entering the pub, and while moving around the pub (including using the toilet)
4. All front of house staff will also wear a face mask/covering.
5. The Rule of Six must be adhered to. No more than six people can sit at a table (this includes children). Please do not try and book multiple tables for larger groups.
6. We will be operating table service only both inside and out. There will be no service at the bar and you must remain seated when at your table.
7. Wedding receptions are limited to a maximum of 15.
8. House rules unaffected by the changes still apply
   

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The September 18th update

Please note that:

• We must take details from every person entering our premises.  This applies to aged 16+ but children must be included in size of party.
• Anyone refusing to give details will be refused entry.
• The “Rule of Six” must be adhered to. We will only allow a maximum of six people per table, including children

What we’re doing

• Monitoring reduced capacities.
• All staff have undergone training in CV-19 safety procedures.
• PPE is provided for all staff.
• All staff receive temperature checks before their shift and must be logged as fit to work.
• Where numbers allow it, pub staff are divided into shift teams.
• Encouraging our customers to book in advance to reduce wait times. (Keep scrolling to see booking info for your local.)
• Pubs that allow it have one-way systems in place.
• Doors are open where possible, with kick plates where not.
• Where able, we have extended beer gardens into other areas.
• Sanitiser is available throughout the pub for your use.
• Enforcing physical distancing – please be considerate.
• Introducing a maximum stay time in certain pubs to ensure all customers get to enjoy the pub.
• Providing an online ordering system to minimise contact and to help us provide an efficient service.
• Encouraging our customers to pay via contactless or online.
• Asking customers to place all their used glasses into green baskets to minimise contact.
• Pubs serving food will have limited menus to reduce wait times and food wastage.
• Menus will be sanitised regularly, along with all tables and other commonly touched surfaces.

What you can expect

• To be greeted by a member of staff on arrival.
• To provide your details as per government policy upon entry (if you haven’t already), including a telephone number. We would prefer you use the NHS COVID19 App but we can take details manually if needed.
• To sanitise your hands upon entry,  before leaving the pub, and regularly during your visit.
• Chance of increased wait times if you have not booked in advance.
• To order via a waiter or online (ie. table service only, no waiting at the bar).
• Seating to encourage physical distancing, as well as physical distancing in queues (ie. for the WC).
• Some pubs may have reduced opening hours.
• Some pubs may temporarily suspend food service, while others will have reduced menus.

Booking in Advance

All of our pubs are accepting walk-ins, however we strongly recommend that you book in advance where possible as this is the only way you can guarantee a table. This will also reduce your chances of having to wait to be seated and allow us to plan and prepare more effectively. Please note, government policy requires us to take your details upon entry however if you book in advance, we will already have your details and queuing times will be reduced, as will contact.

Though preferred booking methods differ from site to site, these terms and conditions apply to all Castle Rock pubs. Please scroll down for details on how to book at your Castle Rock local.

House Rules

We have a series of House Rules which we kindly ask that all customers follow. These are subject to change as guidelines and laws change.

Your Castle Rock local details

Barley Twist

The Barley Twist remains closed until further notice. Thank you for your understanding.

Bread and Bitter

OPENING TIMES 

Sunday-Thursday: 12pm-10pm
Friday and Saturday: 12pm-11pm

FOOD SERVICE TIMES
Monday-Saturday: 12-8pm
Sunday: 12-7pm
ONLINE ORDERING SERVICE 

PRE-BOOKING

• Please pre-book your table where possible via Gigantic (click here to book).

RISK ASSESSMENT

• View the Bread and Bitter Risk Assessment HERE.

Canalhouse

OPENING TIMES

Monday-Wednesday: 12pm – 10pm
Thursday and Friday: 12pm-11pm
Saturday: 12pm-12am
Sunday: 12pm-9pm

FOOD SERVICE TIMES
Every day: 12pm-8pm

ONLINE ORDERING SERVICE 
Canalhouse Online Menu

PRE-BOOKING

• Please pre-book your table where possible via Gigantic (click here to book).
• You will be able to select your chosen time and day where space is available.
• T&Cs are available in full here.

RISK ASSESSMENT

• View the Canalhouse Risk Assessment HERE.

Cricketers Rest

OPENING TIMES

Sun-Thurs 12pm-10pm
Fri-Sat 12pm-11pm

PRE-BOOKING

• Accepting walk-ins where there is capacity.
• You can book a table via phone, email or social media. All bookings subject to our T&Cs.

ONLINE ORDERING SERVICE 

RISK ASSESSMENT

• View the Cricketers Rest Risk Assessment HERE.

The Embankment

OPENING TIMES 

Monday and Tuesday: Closed
Wednesday and Thursday: 12pm-10pm
Friday and Saturday: 12pm-11pm
Sunday: 12pm-8pm

FOOD SERVICE TIMES

Monday-Tuesday: Closed
Wednesday-Saturday: 12pm-9pm
Sunday: 12pm-5pm

ONLINE ORDERING SERVICE 

PRE-BOOKING

To pre-book a table at the Embankment please visit their pub page here.

RISK ASSESSMENT

View the Embankment Risk Assessment HERE.

Fox & Grapes

OPENING TIMES 

Sunday: 12pm-8pm
Monday: Closed
Tuesday-Thursday: 12pm-10pm
Friday-Saturday: 12pm-11pm

FOOD SERVICE TIMES

Sunday: 12pm-5pm
Monday: Closed
Tuesday-Thursday: 12pm-8pm
Friday-Saturday: 12pm-9pm

ONLINE ORDERING SERVICE 

PRE-BOOKING

• Please pre-book your table where possible via Gigantic (click here to book).
• You will be able to select your chosen time and day where the space is available.
• T&Cs are available in full here.

RISK ASSESSMENT

• View the Fox and Grapes Risk Assessment HERE.

Golden Eagle

OPENING TIMES

Sunday-Monday: 1pm-10pm
Tuesday: Closed
Wednesday-Thursday: 1pm-10pm
Friday-Saturday: 1pm-11pm

FOOD: Bar snacks will be available as usual.

ONLINE ORDERING SERVICE 

PRE-BOOKING

• Accepting walk-ins where there is capacity.
• You can book a table via phone, email or social media. All bookings subject to our T&Cs.

RISK ASSESSMENT

• View The Golden Eagle Risk Assessment HERE.

Horse & Plough

OPENING TIMES 

Sunday: 12pm-8pm
Mon-Tues – Closed
Weds-Thurs – 3pm-10pm
Friday – 3pm-10pm
Saturday: 12pm-10pm

ONLINE ORDERING SERVICE 

PRE-BOOKING

• Accepting walk-ins where there is capacity.
• You can book a table via phone, email or social media. All bookings subject to our T&Cs.

RISK ASSESSMENT

• View the Horse and Plough Risk Assessment HERE.

Kean’s Head

The Kean’s Head remains closed until further notice. Thank you for your understanding.

Lincolnshire Poacher

OPENING TIMES 

Sun 12pm-9pm
Monday-Weds 2pm-10pm
Thurs-Sat 12pm-11pm

ONLINE ORDERING SERVICE 

PRE-BOOKING 

• Accepting walk-ins where there is capacity.
• You can book a table via phone, email or social media. All bookings subject to our T&Cs.

RISK ASSESSMENT

• View the Lincolnshire Poacher Risk Assessment HERE.

Poppy and Pint

OPENING TIMES

Every day: 12pm-11pm

FOOD SERVICE TIMES

Every day: 12pm-9pm

ONLINE ORDERING SERVICE 

PRE-BOOKING

To pre-book at a table st the Poppy and Pint please visit their pub page here.

RISK ASSESSMENT

• View the Poppy and Pint Risk Assessment HERE.

Stratford Haven

OPENING TIMES

Monday-Thursday: 12pm-3pm / 5pm-10:30pm
Friday: 12pm-3pm / 5pm-12:30am
Saturday: 12pm-12:30am
Sunday: 12pm-9:30pm

FOOD SERVICE TIMES

Sunday: 12pm-5:45pm
Friday: 5pm-9:30pm
Sat: 12pm-9:30pm

ONLINE ORDERING SERVICE 

PRE-BOOKING

• Please pre-book your table where possible via Gigantic (click here to book). Bookings taken Thurs-Sun, walk-in the rest of the time.
• You will be able to select your chosen time and day where the space is available.
• T&Cs are available in full here.

RISK ASSESSMENT

• View the Stratford Haven Risk Assessment HERE.

The Swan in the Rushes

OPENING TIMES

Monday: Closed
Tuesday: 12pm-9pm
Wednesday: 12pm-9pm
Thursday: 12pm-9pm
Friday: 11am-10pm
Saturday: 10am-10pm
Sunday: 11am- 6pm

FOOD SERVICE TIMES

The kitchen at the Swan in the Rushes is temporarily closed.

ONLINE ORDERING SERVICE

PRE-BOOKING

• Accepting walk-ins where there is capacity.
• You can book a table via phone, email or social media. All bookings subject to our T&Cs.

RISK ASSESSMENT

• View the Swan in the Rushes Risk Assessment HERE.

Vat and Fiddle

OPENING TIMES 

Sun 12pm-8pm
Mon-Tues 2pm-8pm
Weds – 12pm-8pm
Thurs 12pm-10pm
Fri-Sat 11am-10pm

ONLINE ORDERING SERVICE 

PRE-BOOKING

• Accepting walk-ins where there is capacity.
• You can book a table via phone, email or social media. All bookings subject to our T&Cs.

RISK ASSESSMENT

• View the Vat and Fiddle Risk Assessment HERE.

The Willowbrook

OPENING TIMES 

Sun: 12pm-8pm
Mon: Closed
Tues: 12pm-8pm
Weds: 12pm-9pm
Thurs-Sat: 12pm-10pm

FOOD SERVICE TIMES

Sun: 12pm-6pm
Mon: Closed
Tues: 12pm-3pm / 5pm-7pm
Weds: 12pm-3pm / 5pm-8pm
Thursday and Friday: 12pm-3pm / 5pm-9pm
Sat: 12pm-9pm

ONLINE ORDERING SERVICE 

PRE-BOOKING

• Accepting walk-ins where there is capacity.
• You can book a table via Gigantic (HERE), phone, email or social media. All bookings subject to our T&Cs.

RISK ASSESSMENT

• View the Willowbrook Risk Assessment HERE.

Yarn

Yarn is closed until further notice. Thank you for your understanding.

FAQs

Please click HERE for a list of general re-opening, booking and pub FAQs (in progress).

Booking T&Cs:

1. The following pubs are taking online bookings via Gigantic: Bread and Bitter, Canalhouse, Fox & Grapes, Stratford Haven.
2. The following pubs are taking online bookings via Design My Night: The Embankment, Poppy and Pint
3. The following pubs are taking online bookings via phone / email / social media: Cricketers Rest, Golden Eagle, Horse and Plough and Vat & Fiddle.
4. Pubs may offer inside booking, outside booking or both.
5. Booking availability is limited.
6. Booking does not guarantee service and ID may be required.
7. The Gigantic booking system requires a £5 deposit. This deposit will be taken off the first round of drinks when you arrive.
8. We will accept party sizes of 1-6 people.
9. We cannot guarantee the table layout of a booking will fully accommodate the 1m+ physical distancing required for individuals of multiple households. Group bookings should therefore consist only of those within one household and/or support bubble as per government guidelines.
10. You must provide the details of the entire party, in line with government requirements.
11. Your booking slot is must be strictly kept to. Please arrive ten minutes before your slot. Last orders will be called 15 minutes before the end. You must have finished your drink by the end of the slot and be ready to leave, to allow us time to clean your table and prepare for the next customers.
12. We will hold the table for a maximum of 15 minutes in case of lateness.
13. You must give at least 24 hours’ notice if you wish to cancel your booking, otherwise deposits will not be refunded.
14. Please do not abuse the booking system. Repeated no shows will result in blacklisting and will prevent you from being able to make future bookings.
15. We may amend or remove the booking system at any time. In this case, any outstanding deposits will be refunded.
16. We will aim to provide rain cover where possible in outside areas, and the majority of the Canalhouse’s garden is under cover. In the event of adverse weather, please be aware that we are subject to restricted capacities and so may not be able to arrange alternative seating under cover or indoors.
17. Please do not visit our pubs if you feel unwell. If you are showing symptoms of CV-19, please return home immediately and isolate.
18. Please follow government guidelines.
19. You must respect physical distancing, health and safety protocols, our teams and each other during your visit.
20. These procedures are very new to our business and our team. We ask for your patience and understanding as we get to grips with them.