Castle Rock Collective Terms and Conditions

 

  • The Castle Rock Collective scheme and associated benefits are operated by Tynemill Ltd T/A Castle Rock Brewery, Nottingham, NG2 1NB. Registered in England & Wales: company no. 1211426.
  • To get the latest terms and conditions or for general enquiries please visit castlerockbrewery.co.uk/collective or email collective@castlerockbrewery.co.uk
  • Castle Rock Brewery can cancel, withdraw or alter the scheme at any time, including these terms and conditions or any individual Collective account.
  • All Collective cards remain the property of Castle Rock Brewery.
  • The Collective card scheme is only valid in participating outlets: Barley Twist, Bread and Bitter, Canalhouse, Cricketers Rest, Embankment, Fox & Grapes, Golden Eagle, Horse and Plough, Kean’s Head, Lincolnshire Poacher, Poppy and Pint, Stratford Haven, Swan in the Rushes, Vat and Fiddle, Willowbrook.
  • If we identify that you hold two or more Collective accounts, we may merge them into one account at our discretion.
  • Castle Rock Brewery can take any action it considers appropriate, including removing or suspending a Collective account and points accrued if we have reason to believe you are abusing the scheme or associated offers.
  • Use of additional offers and benefits associated with your Collective account are subject to outlet availability.
  • All physical plastic Collective cards should be registered with Castle Rock Brewery. After one year, Castle Rock Brewery will remove the Collective points on unregistered cards that haven’t been used.
  • To benefit from the Collective scheme, you must be a United Kingdom resident aged 18 years or over.
  • Castle Rock Brewery is committed to protecting your privacy. We will always keep your personal information safe, will never sell it to third parties and will only send you marketing material if you have agreed we can do so. You can opt out at any time.
  • The standard number of points you will collect are four Collective points for every £1 you spend on qualifying purchases; with eight points for every £1 spent on Castle Rock products.
  • If you forget your Collective card, please ask your server to validate your receipt. You will need to provide the validated receipt within 30 days of the transaction with your Collective card to redeem these points.
  • Points are not available on gift cards except during special promotional events
  • Castle Rock Brewery reserves the right to withdraw points promotions/offers without notice.
  • One point is worth one penny to spend on products in outlets We will not exchange Collective points for cash.
  • Spending points may be subject to network availability in our outlets.
  • Where we suspect theft or fraud we will pursue criminal prosecution or civil action.
  • Refunds for purchases made with points will be refunded in points to your collective card or issued as a gift card. Cash refunds will not be given.
  • This agreement is binding in honour only.