More Pubs • More Offers • More Value

DOWNLOAD THE CASTLE ROCK APP:

Apple: tap here.

Android: tap here.

If you’re an existing customer and want to transfer your points, click here.

If you’re an existing customer but still need to register, do so here:

REGISTER YOUR CARD HERE.

When registering your card on the above link, please enter the last four digits of your card number only. Please then use your activation code in full. An activation code can be printed for you in any of our participating pubs.

INFORMATION ON THE CASTLE ROCK COLLECTIVE CARD

About the Castle Rock App

Where can I download the app?

Scan the QR Code found in the pubs. Alternatively search “Castle Rock” in your app store, or click here.

Is the app free to download?

The app is completely free! To use the app you need to create an account and provide your information for it to work.

Which pubs can I use the app in?

A full list of participating pubs can be found on the app, using the location selector. We’ve also included a list here:

Barley Twist
Bread and Bitter
Canalhouse
Cricketers Rest
Embankment
Fox & Grapes
Golden Eagle
Horse and Plough
Kean’s Head
Lincolnshire Poacher
NEW: Newshouse
Poppy and Pint
Stratford Haven
The Swan in the Rushes
Vat and Fiddle
Willowbrook
NEW: Yarn

How do I collect points?

You will receive four points for every £1 spent using the app, double points issues on all Castle Rock products. Points will appear automatically within half an hour.

How do I spend my points?

Once you’ve collected 125 points, you will receive £5 to spend. Order through the app [or at the bar/counter] to redeem.

You can redeem points against any purchase, just ask your server when you wish to redeem.

What can I spend my points on?

You can spend your points against any food or drink products at the store you visit.

Do I have to have enough points to cover my whole order to redeem?

You don’t need to have enough points to cover your whole basket value.

Can I redeem points at any participating pub?

You can redeem your points at any participating pub.

Can I collect points using the delivery platforms?

Sorry, this loyalty scheme is only available via the Castle Rock app.

Who do I contact if there’s something wrong with the Castle Rock app?

If the team behind the bar is unable to help you, please get in touch via social media or send an email to loyalty@castlerockbrewery.co.uk and we will get back to you as soon as possible.

To allow us to help you more quickly, please describe the issue in as much detail as possible, including screenshots if applicable. You can also scroll to the bottom of the app’s homepage and press ‘Send us your feedback’.

What if my points don’t appear on the app?

If your points haven’t transferred over to the Castle Rock app, or if new points earned do not show up on the app, please get in touch via social media; filling in a contact form on our website; or scrolling to the bottom of the app’s homepage and pressing ‘Send us your feedback’.

You can also ask the team behind the bar or send an email to loyalty@castlerockbrewery.co.uk and we will get back to you as soon as possible.

Can I click and collect with the app?

Not yet! Although this is a long-term goal for some of our pubs.

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Castle Rock App