Collect points as you spend in Castle Rock pubs

Castle Rock Collective

REGISTER YOUR CARD HERE.

When registering your card on the above link, please enter the last four digits of your card number only. Please then use your activation code in full. 

About the Castle Rock Collective

The Castle Rock Collective is a loyalty scheme for Castle Rock Brewery’s managed pubs. Just  swipe your card every time you spend to accumulate points.

Here is everything you need to know…

Where do I get a card?

Just ask at the bar of your Castle Rock local next time you visit. You can start collecting points right away!

What happens when I register my card?

Most importantly, your card is activated, and you can begin spending your points. You’ll also be added to our mailing list so we can send you special offers like birthday treats and exclusive deals. You must register to spend your points, but you can unsubscribe from the mailing list at any time.

Why we charge a £1 for the card?

You get back your £1 in points, pre-loaded on your card. By doing this way we just hope to minimise plastic waste by encouraging our customers to keep their card safe.

What is this “points”malarkey?

Points are collected when you spend money and these can be redeemed against any products in our pubs at any time. Each point you earn is worth 1 penny when redeeming.

For most products, a £1 spend = 4 points
For Castle Rock products, a £1 spend = 8 points
On special occasions (or if we’re feeling generous), you’ll be able to earn triple points on certain products. Your Castle Rock local will choose to run extra points on certain products or for special events, so keep an eye on their social media feeds for info.

Can I use my card on your online shop?

Unfortunately, not at the moment. But don’t lose faith! This is a new system and we’re hoping developments will enable you to spend and accumulate points when shopping online with us.

Which pubs take Collective cards?

Barley Twist
Bread and Bitter
Canalhouse
Cricketers Rest
Embankment
Fox & Grapes
Golden Eagle
Horse and Plough
Kean’s Head
Lincolnshire Poacher
Poppy and Pint
Stratford Haven
The Swan in the Rushes
Vat and Fiddle
Willowbrook

What are the Castle Rock Collective First Release cards?

Eager beavers signed up for our exclusive “First Release” cards, which were free and also loaded with 500 points. Occasionally they will receive a little something extra from us for their enthusiasm and support. But, generally speaking, their cards are the same as yours.

 

Who do I contact when there’s a problem with my card?

If the team behind the bar is unable to help you, please send an email to loyalty@castlerockbrewery.co.uk and we will get back to you as soon as possible.

To allow us to help you more quickly, please include your card number in your email.

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READ THE CASTLE ROCK COLLECTIVE TERMS AND CONDITIONS