More Pubs • More Offers • More Value
If you are reading this on your mobile device, tap here to download the app. Otherwise, simply search “Castle Rock” in your app store.
If you’re an existing customer and want to transfer your points, open the app and tap the ‘transfer your points’ image.
Scan the QR Code found in the pubs. Alternatively search “Castle Rock” in your app store, or if you’re reading this on a smart phone, tap here.
The app is completely free! To use the app you need to create an account and provide your information for it to work.
A full list of participating pubs can be found on the app, using the location selector. We’ve also included a list here:
Bread and Bitter
Fox & Grapes
Fox and Crown
Horse and Plough
Poppy and Pint
The Swan in the Rushes
Vat and Fiddle
Simply put, earn points in our pubs as you spend. These can then be redeemed as money off your bill when you choose.
You can redeem points against any purchase, just order as normal at the bar and ask your server when you wish to redeem.
You can spend your points against almost anything in our pubs. Save them up and treat yourself to a big breakfast, or use it to get your next pint free. You can even redeem your points on merchandise at the Canalhouse (perfect for Christmas pressies) and sometimes we’ll have tickets to events which you can buy with your points, too… Look out for Yard Party 2024 tickets coming soon!
You don’t need to have enough points to cover your whole basket value. Simply pay the difference.
You can redeem your points in all Castle Rock managed houses, although the scheme is currently not available for tenancies. Check the list above for all participating pubs.
Sorry, this loyalty scheme is only available via the Castle Rock app.
If the team behind the bar is unable to help you, please get in touch via social media or send an email to email@example.com and we will get back to you as soon as possible.
To allow us to help you more quickly, please describe the issue in as much detail as possible, including screenshots if applicable. You can also scroll to the bottom of the app’s homepage and press ‘Send us your feedback’.
If your points haven’t transferred over to the Castle Rock app, or if new points earned do not show up on the app, please get in touch via social media; filling in a contact form on our website; or scrolling to the bottom of the app’s homepage and pressing ‘Send us your feedback’.
You can also ask the team behind the bar or send an email to firstname.lastname@example.org and we will get back to you as soon as possible.
Not yet! Although this is a long-term goal for some of our pubs.
Unfortunately, not at the moment. But don’t lose faith! This is a new system and we’re hoping developments will enable you to spend and accumulate points when shopping online with us.
In the meantime, look out for merchandise offerings in our pubs and raid their fridges for beers-to-go! Not only will you earn points, but most of our pubs offer 30% off all bottled and canned beer to go.