Important bits

Castle Rock Collective Terms & Conditions


When registering your card on the above link, please enter the last four digits of your card number only. Please then use your activation code in full. 

Once your card is registered, you can use it against the cost of food and drinks in Castle Rock pubs.

Castle Rock Collective Terms and Conditions

  • The Castle Rock Collective scheme and associated benefits are operated by Tynemill Ltd T/A Castle Rock Brewery, Nottingham, NG2 1NB. Registered in England & Wales: company no. 1211426.
  • To get the latest terms and conditions or for general enquiries please visit or email
  • Castle Rock Brewery can cancel, withdraw or alter the scheme at any time, including these terms and conditions or any individual Collective account.
  • All Collective cards remain the property of Castle Rock Brewery.
  • The Collective card scheme is only valid in participating outlets: Barley Twist, Bread and Bitter, Canalhouse, Cricketers Rest, Embankment, Fox & Grapes, Golden Eagle, Horse and Plough, Kean’s Head, Lincolnshire Poacher, Poppy and Pint, Stratford Haven, Swan in the Rushes, Vat and Fiddle, Willowbrook.
  • If we identify that you hold two or more Collective accounts, we may merge them into one account at our discretion.
  • Castle Rock Brewery can take any action it considers appropriate, including removing or suspending a Collective account and points accrued if we have reason to believe you are abusing the scheme or associated offers.
  • Use of additional offers and benefits associated with your Collective account are subject to outlet availability.
  • All physical plastic Collective cards should be registered with Castle Rock Brewery. After one year, Castle Rock Brewery will remove the Collective points on unregistered cards that haven’t been used.
  • To benefit from the Collective scheme, you must be a United Kingdom resident aged 18 years or over.
  • Castle Rock Brewery is committed to protecting your privacy. We will always keep your personal information safe, will never sell it to third parties and will only send you marketing material if you have agreed we can do so. You can opt out at any time.
  • The standard number of points you will collect are four Collective points for every £1 you spend on qualifying purchases; with eight points for every £1 spent on Castle Rock products.
  • If you forget your Collective card, please ask your server to validate your receipt. You will need to provide the validated receipt within 30 days of the transaction with your Collective card to redeem these points.
  • Points are not available on gift cards except during special promotional events
  • Castle Rock Brewery reserves the right to withdraw points promotions/offers without notice.
  • One point is worth one penny to spend on products in outlets We will not exchange Collective points for cash.
  • Spending points may be subject to network availability in our outlets.
  • Where we suspect theft or fraud we will pursue criminal prosecution or civil action.
  • Refunds for purchases made with points will be refunded in points to your collective card or issued as a gift card. Cash refunds will not be given.
  • This agreement is binding in honour only.

Free Trade Terms & Conditions of Sale (“Terms”)

  • Definitions
    • Tynemill: Castle Rock Brewery t/a Tynemill Ltd
    • Customer: the party identified as the customer in the relevant Order Specification
    • Delivery: completion of delivery in accordance with clause 3.1
    • Delivery Date: the date specified for delivery of an Order in the relevant Order Specification
    • Delivery Location: the location specified for delivery of an Order in the relevant Order Specification
    • Insolvency Event: means (i) the Customer is unable to pay its debts as they fall due or deemed unable to pay its debts within the meaning of s.123 of the Insolvency Act 1986; or (ii) the Customer proposes or enters into any compromise or arrangement for rescheduling debts with all or any of its creditors; or (iii) a petition is filed, notice given, resolution passed, or order made, for winding up the Customer; or (iv) a creditor or encumbrancer attaches or takes possession of, or distress, execution, sequestration or other process is levied or enforced on or sued against, any part of the Customer’s assets; or (v) an application is made to court, or order made, for appointment of an administrator or a notice of intention to appoint an administrator is given or an administrator is appointed over the Customer; or (vi) a person becomes entitled to appoint or appoints an administrative receiver or receiver over all or any of the Customer’s assets; or (vii) any event occurs, or proceeding is taken, in any jurisdiction which has an effect equivalent or similar to any of the events mentioned in (i) to (vi) (inclusive); or (viii) the Customer ceases, or threatens to cease, to carry on all or substantially the whole of its business; or (ix) the Customer (being an individual) is (a) the subject of a bankruptcy petition or order or (b) dies or by reason of illness or incapacity (whether mental or physical) is incapable of managing his or her own affairs
    • Order: an order for Products submitted by the Customer to Tynemill using the Tynemill telesales order taking service
    • Order Specification: the details provided to Tynemill by the Customer at the time of the Customer placing the Order
    • Product List: theTynemill product list as varied from time to time
    • Product Prices: the prices of the Products set out in the Product List
    • Products: the products specified in the relevant Order Specification
    • Any obligation in these Terms not to do something includes an obligation not to agree or allow that thing to be done.
  • Orders
    • Subject to these Terms, Tynemill shall supply and the Customer shall purchase the types and quantities of Products identified in the Order Specification.
    • Products on the Product List are offered subject to availability and customer credit status. No Order shall be deemed to be accepted by Tynemill until it has confirmed the same to the Customer.
  • Delivery
    • Delivery of an Order shall be completed when Tynemill (or its agent) delivers the Order to the Delivery Location.
    • Time is not of the essence for the purposes of Delivery. Delays in delivery of an Order shall not entitle the Customer to (i) refuse to take delivery of the Order; or (ii) claim damages.
    • Tynemill shall have no liability for any failure or delay in delivering an Order to the extent that the same is caused by the Customer’s failure to comply with its obligations under these Terms.
    • Packaging materials (including containers, kegs and casks) shall, unless otherwise stated by Tynemill, remain the Property of Tynemill or its nominee and the Customer shall make such materials available for collection at such times as Tynemill shall reasonably request. Tynemill may require a refundable deposit, or levy a surcharge, for certain packaging materials. If the Customer fails to return any such packaging materials owned by Tynemill or its nominee in a timely manner in a condition reasonably acceptable to Tynemill, Tynemill may charge the customer an amount to replace such packaging materials.
  • Acceptance & Defective Products
    • The Customer may reject any Products delivered to it that do not comply with an Order Specification, provided that they: (i) examine the Products at Delivery; (ii) retain packaging materials for inspection; (iii) endorse the relevant delivery note with details of the defect; and (iv) notify Tynemill in writing of the defect within 3 business days of Delivery or, if later, within 3 business days of the defect having become apparent. (See ullage procedure for draught products)
    • If the Customer fails to give notice of rejection in accordance with clause 4.1, it shall be deemed to have accepted such Products.
    • If the Customer rejects Products under clause 4.1 then Tynemill may (at its discretion) either replace the rejected Products or repay the price of the rejected Products. Tynemill will have no further liability to the Customer.
  • Title & Risk
    • Risk in Products shall pass to the Customer on Delivery.
    • Title to Products shall not pass to the Customer until Tynemill has received payment in full (in cash or cleared funds) for: (i) such Products; and (ii) all other sums which are or which become due to Tynemill from the Customer for sales of Products or on any account.
    • Until title to Products has passed to the Customer, the Customer shall: (i) hold such Products on a fiduciary basis as Tynemill’s bailee; (ii) store such Products such that they are identifiable as Tynemill’s property; and (iii) maintain such Products in saleable condition and keep them insured on Tynemill’s behalf for their full price against all risks, provided always that the Customer may resell or use Products in the ordinary course of its business.
    • If before title to Products passes to the Customer the Customer becomes subject to an Insolvency Event then, provided that such Products have not been resold and without limiting any other right or remedy Tynemill may have, Tynemill may at any time require the Customer to deliver up such Products and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the relevant Products are stored in order to recover them.
    • Save as otherwise provided, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.
  • Product Prices

Product Prices are exclusive of VAT and are subject to change with immediate effect (including after acceptance of an Order but before Delivery) in the event of any change to relevant legislation.

  • Terms of Payment
    • Unless otherwise agreed in writing, Tynemill shall invoice the Customer for each Order on or at any time after Delivery and the Customer shall pay invoices in full and in cleared funds within 30 days of the date of invoice to the bank account nominated by Tynemill. Payment should be made by BACS or direct debit.
    • Without prejudice to any right to claim for interest under law, the Customer shall pay interest on any overdue amount at the rate of 4% per annum above Santander Bank Plc’s base rate from time to time. Interest accrues on a daily basis from the due date until the date of payment, whether before or after judgment.
    • If the Customer disputes any invoice it shall immediately notify Tynemill in writing. The parties shall negotiate in good faith to attempt to resolve the dispute promptly.
    • Tynemill may, without limiting any other rights or remedies it may have, set off any amounts owed to it by the Customer against any amounts payable by it to the Customer. If the Customer fails to adhere to agreed payment terms, Tynemill may cancel and charge back any discounts received or receivable by the Customer during or in respect of the period of non-adherence.
    • This clause sets out the entire financial liability of the parties to each other in respect of: (i) any breach of these Terms; (ii) any use made or resale of the Products by the Customer, or of any product incorporating any of the Products; and (iii) any representation, statement or tortious act or omission (including negligence) arising under or in connection with these Terms.
    • Nothing in these Terms shall limit or exclude the liability of either party for: (i) death or personal injury resulting from negligence; or (ii) fraud or fraudulent misrepresentation; or (iii) breach of the terms implied by s.12 of the Sale of Goods Act 1979; or (iv) breach of s.2 of the Consumer Protection Act 1987.
    • Without prejudice to clause 8.2, Tynemill shall not be liable to the Customer, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any loss of profit, goodwill, business, business opportunity, anticipated saving, or special, indirect or consequential damage suffered by the Customer that arises under or in connection with an Order.
    • Without prejudice to clause 8.2 or clause 8.3, Tynemill’s total liability arising under or in connection with each Order, whether arising in contract, tort (including negligence) restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall be limited to the value of the Products in that Order.
    • Each party agrees that all liability for and remedies in respect of any representations are excluded except as expressly provided in these Terms.
  • Force Majeure

Neither party (or any person acting on its behalf) shall have any liability or responsibility for failure to fulfil any obligation under these Terms so long as and to the extent to which the fulfilment of such obligation is prevented, frustrated, hindered or delayed as a consequence of a force majeure event.  A force majeure event means an event beyond the control of a party which by its nature could not have been foreseen by such party, or was unavoidable.

  • General
    • Tynemills’ beer excise duty has been charged on 1.6138hl per barrel (36 gallons) of beer. Cask ale sold by Tynemill complies with the BBPA Code of Practice on the Contents of Casks and Kegs.
    • If any provision of these Terms (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
    • Any variation of these Terms must be in writing and signed by or on behalf of Tynemill. Any waiver of any right under these Terms is only effective if it is in writing. Failure by a party to exercise any right under these Terms shall not preclude any future exercise of that right by that party.
    • A person who is not a party to these shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
    • These Terms and the documents referred to herein constitute the whole agreement and understanding of the parties relating to Orders and supersede any previous arrangement, terms and conditions, understanding or agreement between them relating to the subject matter of these Terms. No employee or agent of Tynemill has any authority to bind Tynemill by oral agreement at variance with these Terms.   Nothing in this clause shall limit or exclude any liability for fraud.
    • These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

11        Dispense Equipment

11.1     All beer raising and dispense equipment supplied by Tynemill or its suppliers (the “suppliers”) to the Customer (the “Equipment”) shall remain the property of the suppliers but shall be at the Customer’s risk while on the Customer’s premises and under its custody or control, and the Customer shall: (i) insure it in accordance with paragraph 12; (ii) act as bailee of the Equipment; (iii) not sell, assign, pledge, charge underlet or in any way part with possession of the Equipment; and (iv) comply with the terms and conditions upon which Tynemill and/or the suppliers have provided such Equipment.  The Customer grants to the Company an irrevocable right of access to the Customer’s premises at reasonable times and intervals and after giving reasonable notice for the purposes of inspecting or removing the Equipment.

11.2     The Customer shall be responsible for all loss and theft of and damage to the Equipment on a full indemnity basis.  Where the Equipment is lost, damaged or stolen, the Company shall be entitled to charge the Customer the cost of replacement.

  • The Equipment shall be used only with the Goods of the supplier to which the Equipment relates, all in accordance with the then current supplier instructions and by statute and regulation and strictly as installed by the supplier’s representatives.
  • In no circumstances shall the Customer remove from an establishment to which it has been supplied or move it to another part of the establishment except with the approval of and under the control of the Company and its suppliers. The Customer shall not permit or suffer any third party to remove, repair or modify the Equipment in any way, except with the express authority of the Company and its suppliers.

12        Insurance

The Customer shall agree to cover by insurance against such risks specified by the Company any property belonging to the Company, including beer dispensing and cooling equipment and returnable packages which are situated at the Customer’s premises or place of sale, for its full replacement cost.

Castle Rock Gift Cards

So, you’ve bought someone a gift card? Or, better yet, you’ve been given one? Excellent. Here are some Terms and Conditions and some “Good to knows” to make sure we are all on the same page. Happy spending!

Terms and Conditions

Castle Rock reserves the right to update and change the Terms and Conditions of our Castle Rock gift cards at any time and without warning. This does not affect your legal rights.

Please note that use of your gift card constitutes as acceptance of these Terms and Conditions. We therefore suggest that you read them carefully.

  • Castle Rock Gift Cards can only be used for the purchase of eligible products in our participating pubs.
  • Gift Card balances must be used within 2 years of purchase.
  • Gift Cards cannot be redeemed for cash and no change will be given.
  • Castle Rock is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  • We reserve the right to refuse service and/or cancel Gift Cards in situations where we deem it necessary to do so.
  • Proof of age may be required

Good to Know

Pub allowance sorted.

Our gift cards are handy gadgets. They can be topped up time and time again, so there’s no need to throw it away. Keep it, top it up. Keep track of your spending – like a Monzo for pubs.

Gift Cards can be redeemed here:

  • Barley Twist – currently closed
  • Bread and Bitter
  • Canalhouse
  • Cricketers Rest
  • The Embankment
  • Fox & Grapes
  • Golden Eagle
  • Horse and Plough
  • Kean’s Head – currently closed
  • Lincolnshire Poacher
  • Poppy and Pint
  • Stratford Haven
  • The Swan in the Rushes
  • Vat and Fiddle
  • Willowbrook

Our online shop:

Gift Cards cannot currently be redeemed on our online shop. However, E-Cards are coming soon.

If you have any issues, queries or concerns, please email, contact us using the contact form on our website, or call us on 0115 985 1615.